Privacy Policy

This Privacy Policy explains how CupsPak, a brand of Lyspire (Changzhou) New Material Technology Co., Ltd. ("we", "us", or "our") collects, uses, and protects information you provide when you visit cupspak.com or contact us about our packaging products and services. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information — name, email address, phone number, company name, and country when you submit a quote request, contact form, or sample request.
• Business information — product requirements, order quantities, and packaging specifications you share with us.
• Communication records — emails, messages, and correspondence related to your enquiries.

We also automatically collect limited technical data when you visit our website:

• Usage data — pages visited, time spent, referring URL, and browser/device type (via analytics tools).
• Cookies — small files stored on your device to improve website functionality and measure performance. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, quote requests, and sample requests.
• Provide product information, pricing, and order support.
• Improve our website content and user experience.
• Send relevant product updates or promotional communications — only with your consent, and you may opt out at any time.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity — to process your quote or order enquiry.
• Legitimate interests — to improve our services and communicate with prospective clients.
• Consent — for marketing communications, which you may withdraw at any time.
• Legal obligation — where required by applicable law.

4. Data Sharing

We may share your information with:

• Service providers — trusted third-party tools we use to operate our website and business (e.g., email platforms, CRM systems, analytics providers). These providers are contractually bound to protect your data.
• Legal authorities — where required by law, court order, or regulatory requirement.

We do not share your information with partner factories or manufacturers without your explicit consent.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Business enquiry records are typically retained for up to 3 years. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our website uses cookies to:

• Essential cookies — required for basic website functionality.
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics). These are anonymised and do not identify you personally.

You can control cookie settings through your browser preferences. Disabling analytics cookies will not affect your ability to use our website.

7. Your Rights

Depending on your location, you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your personal data ("right to be forgotten").
• Objection — object to processing based on legitimate interests.
• Portability — request transfer of your data in a machine-readable format.
• Withdraw consent — for any processing based on consent, at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

CupsPak operates internationally. If you are located in the EEA or UK, your data may be transferred to countries outside these regions (including China, where our supply chain partners are based). We ensure appropriate safeguards are in place for such transfers, consistent with applicable data protection law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: